Delivery Policy

 We ship most orders within 3-5 business days. We do not ship on weekends or holidays.

Orders ship from Connecticut (from an independent warehouse). Shipping notifications with tracking numbers are issued once the shipment leaves the warehouse. (When your order shows as “fulfilled” on our webstore, it means we have already sent the order into the warehouse’s shipping system.)

At the request of our warehouse, we cannot combine separately placed orders to ship together.

US Shipping:
Most domestic orders ship via UPS Ground. Some orders will ship via US Postal Service. Larger shipments will require a signature for delivery.

Shipping Outside the US:
Our webstore set prices do not include duties and taxes (e.g. VAT). Many countries apply tax to both the product and the shipping cost.

At checkout, you will see a selection of shipping options. Shipping charges are auto-generated by the carriers based on the size of your shipment and your delivery address.

One exception: UK purchases <135 pounds: We comply with the UK's requirement to collect VAT at checkout for orders under 135 pounds sterling.  This cost is clearly itemized at checkout.  In this case only, no additional VAT will be charged at delivery.

Aside from the exception just above, expect to pay duties and taxes to the carrier at delivery. Please note that we cannot accept returns for packages with unpaid Customs charges. (The return shipping often costs more than the product itself.)

Please contact us at customersupport@dwarvenforge.com for any additional questions you may have.